Delete Your Account

You can delete your HaloTogether account and your personal data in two ways:

Send your request to hello@luminapps.co.uk. We may need to confirm your identity before we can action it.

When your account is deleted, we remove:

• Your account and sign-in details
• Your name, email, and profile photo
• Your identifying details on shared records, which are anonymised

If deleting your account closes a care space you owned, that space's stored photos and medical information are deleted at the same time.

To keep care spaces usable for the other people in them, some shared history (such as past updates and logs) may remain after you leave, but with your identifying details removed so it is no longer linked to you.

We also keep a small internal record that a deletion took place. This is for our own legal compliance and is not shared with other users.

Deleted information may stay in our secure encrypted backups for up to 30 days before being overwritten. If we ever restore from a backup, anything you deleted is removed again before the restored data is used.

In-app deletion happens straight away. Email requests are completed within one calendar month, and usually much sooner. If we need to confirm your identity first, that period can pause until we have what we need.

Deleting your account is permanent and cannot be undone.

You may want one of these instead:

• Leave a care space - remove yourself from one care space while keeping your account.
• Archive a care space - make it read-only; its content is permanently deleted 30 days later.
• Revoke consent - hide sensitive sections in a care space without deleting your account.

For more detail on how we handle your data, see our Privacy Policy.